Help centre
Help for tenants, landlords, caretakers and movers.
Short answers on early access, unlocks, credit-back, reporting a request for money, and rent confirmation.
Help centre
- What does a dated check mean?
- Someone asked me for a fee
- How do unlocks work?
Tenants
How do I get in?
Get early access and tell us where you work or study. We open area by area, starting in Kahawa-Githurai, and invite you when homes near you are live.
What is an unlock credit?
One unlock credit gives three unlocks. Unlocks you buy do not expire. An unlock is used only if the home is available and its contact is ready. If not, you keep it. An unlock credit is a service credit for SpotRentt unlocks only. It cannot be gifted, resold, cashed out or used to pay anyone.
When is an unlock credited back?
If a home turns out to be already let, or its contact does not answer within 48 hours, the unlock can be credited back. Limits apply.
Someone asked me for money before I visited. What do I do?
After you unlock, nobody listed on SpotRentt may ask for a fee or deposit before you visit. Report any request to us. Do not pay. Tell us on the contact form, and choose support. If you are in danger, call 999 or 112 first.
How do I confirm my rent payment?
Pay your landlord's own paybill, till or bank account, then enter the M-Pesa code in the app. Your landlord confirms it, and the record is labelled landlord-confirmed.
Is my rent record a credit score?
No. The rent record is yours, and you can export it. There is no score and no blacklist.
How do I get the app?
The apps are not in the app stores yet. They open area by area. Read about the apps.
Property owners
How does my home get listed?
Through Manage, with our team. Talk to our team, and a team member will call you, check your contact and list your vacancies.
How do I keep a home listed?
A caretaker replies once a week that the home is still vacant. With no reply for 14 days, the home is hidden until someone replies.
Who sees my phone number or email?
A contact's number or email is shown only with that person's consent, and only after you unlock a home.
What does it cost?
Manage is free for up to 10 units, with unlimited live vacancies and free caretaker seats. Paid tiers add units, seats and tax tools. Paid plans never buy feed position.
Does SpotRentt collect my rent?
Rent goes to your landlord's own paybill, till or bank account. SpotRentt never holds, routes or escrows rent.
Caretakers
What do I do each week?
Reply to one message about each home you look after: still vacant, let, or pause. It works on WhatsApp, or by text on a basic phone.
When is my number shown?
Only with your consent, and only after a tenant unlocks a home you look after. The owner also confirms that you may arrange viewings.
Does it cost me anything?
No. The caretaker seat is free. Request your free seat.
Movers
How do I apply?
Apply to join. We review each application and accept movers area by area.
Do I pay anything?
Not today. Joining is free. We plan to introduce a fee once we have enough job data, and we will tell you the amount before it applies.
Who pays me?
The customer pays you directly, to your own till or paybill. SpotRentt does not hold the customer's money.
Privacy
How do I get a copy of my data, or have it deleted?
Email hello@spotrentt.com from the address you signed up with and we will action it. Read the privacy notice for what we keep and for how long.
How do I leave the early-access list?
Use the unsubscribe link in any email we send you about early access.
Did not find your answer?
Tell us what you need and the right team will reply.